These Terms and Conditions govern your access to and use of the Care Zone website, products, services, and online ordering facilities. By visiting our website or purchasing a product or service from us, you agree to follow these terms.

Please read them carefully before placing an order.

1. About Care Zone

Care Zone operates as a medical equipment supplier providing various healthcare and home-care products to customers in Bangladesh.

The information, products, prices, services, and other materials published on our website are provided for general purchasing and informational purposes. Care Zone may revise website content, product information, availability, or these Terms and Conditions whenever necessary.

2. Website Use

You agree to use the Care Zone website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our systems or customer accounts
• Copy, reproduce, modify, or distribute website content without permission
• Introduce malicious software or harmful code
• Misuse product information, images, prices, or website functionality
• Use automated methods to collect or extract website information without authorization

Care Zone may restrict or terminate access to the website if we reasonably believe that these terms have been violated.

3. Product Information

We make reasonable efforts to present accurate product names, descriptions, photographs, specifications, prices, and availability.

However, minor differences may occur between information displayed online and the physical product. Product photographs may differ slightly in color, appearance, packaging, dimensions, or design because of photography, lighting, screen settings, manufacturer updates, or other factors.

Specifications and product features may also change when manufacturers introduce updated versions or make modifications.

Care Zone does not guarantee that every item of website information will always be completely accurate, exhaustive, or updated at every moment.

4. Prices and Availability

Product prices displayed on the Care Zone website are subject to change without advance notice.

Availability can change quickly because of customer orders, inventory movement, supplier availability, or technical delays. A product shown as available when you place an order may subsequently become unavailable.

If an item becomes unavailable after an order is submitted, Care Zone may contact you regarding an alternative, revised delivery arrangement, or cancellation and refund where applicable.

5. Orders and Order Acceptance

Submitting an order through our website constitutes a request to purchase the selected products. An order is not necessarily considered finally accepted until Care Zone has verified the relevant order details, product availability, and payment requirements.

We reserve the right to:

• Accept or decline an order
• Limit quantities
• Request additional information
• Correct order-related errors
• Cancel an order when necessary
• Cancel orders affected by inaccurate pricing or product information
• Refuse an order where we reasonably suspect fraudulent or unauthorized activity

If we cancel a paid order, any applicable refund will be handled according to our refund procedures and payment-provider requirements.

6. Payment

Customers must complete payment using the payment methods made available by Care Zone.

Where applicable, additional transaction or payment-gateway charges may be imposed by the relevant payment provider. Such charges may not be refundable if a transaction is later reversed or refunded.

Customers are responsible for providing accurate payment and billing information. Care Zone is not responsible for delays caused by incorrect information supplied by the customer or by technical issues occurring within an independent payment service.

For further information, please review the Care Zone Payment Policy.

7. Delivery

We make reasonable efforts to process and dispatch confirmed orders within the timeframe communicated to customers. Processing and delivery times may vary depending on product availability, payment verification, delivery location, courier operations, weather, holidays, transportation conditions, and other circumstances.

Estimated delivery times are provided as guidance and should not automatically be considered guaranteed deadlines.

Customers are responsible for providing complete and accurate delivery information. Delays resulting from an incorrect or incomplete address, unavailable recipient, or failure to respond to delivery-related communications may be outside Care Zone's control.

Please review our Care Zone Delivery Policy for additional information.

8. Order Cancellation and Changes

Once an order has been placed, customers should contact Care Zone as soon as possible if they wish to modify or cancel it.

Cancellation or modification may not be possible after an order has been processed, packed, dispatched, or otherwise committed for delivery.

Care Zone may also cancel or modify an order where circumstances require it, including inventory shortages, pricing errors, product discontinuation, payment problems, suspected fraudulent activity, or other operational reasons.

9. Returns and Refunds

Returns and refunds are subject to the conditions established in our applicable return and refund procedures.

Products may need to meet specific eligibility requirements before a return, replacement, or refund can be approved. Customers should inspect products after receiving them and notify Care Zone promptly if an issue is discovered.

Refund timing may depend on the original payment method and the processing time of the relevant financial institution or payment provider.

For complete requirements, please review the Care Zone Return & Refund Policy.

10. Warranty

Manufacturer warranties, where applicable, are subject to the terms and limitations established for the particular product.

Customers requesting warranty assistance may be required to provide a valid Care Zone invoice, money receipt, warranty documentation, or other proof of purchase.

Warranty coverage may not apply to damage caused by misuse, accidents, unauthorized modifications, improper installation, negligence, normal wear and tear, or circumstances excluded by the manufacturer's warranty terms.

Return or transportation expenses associated with warranty service may be the customer's responsibility unless otherwise stated in the applicable warranty terms.

Please consult our Care Zone Warranty Policy for additional details.

11. Product Compatibility

Customers should verify that a product is suitable for their intended equipment, application, environment, or requirements before purchasing.

Although Care Zone may provide general product information, we cannot guarantee compatibility with every third-party device, accessory, component, or system.

For technical compatibility questions involving a manufacturer's product, customers may need to obtain confirmation directly from the manufacturer.

12. Medical Equipment Disclaimer

Products sold through Care Zone may be intended for healthcare, medical, therapeutic, mobility, monitoring, or home-care purposes.

Product information provided on our website should not be interpreted as medical diagnosis, treatment instructions, or professional medical advice.

Customers should follow the instructions supplied with the product and consult a qualified healthcare professional when medical guidance is required. Care Zone does not replace the advice, diagnosis, or supervision of a licensed healthcare professional.

13. Website Content and Intellectual Property

Unless otherwise stated, website materials including text, graphics, logos, product content, page designs, photographs, and other original materials are protected by applicable intellectual property laws.

You may access and use website content for personal purchasing purposes. You may not reproduce, republish, redistribute, modify, sell, or commercially exploit Care Zone's original content without prior written permission.

Third-party trademarks, logos, and product names remain the property of their respective owners.

14. External Links

The Care Zone website may occasionally provide links to external websites or services for convenience or reference.

These external resources operate independently of Care Zone. We do not control their content, availability, security, or business practices and cannot guarantee the accuracy of information provided on those websites.

Visiting an external website is at your own discretion and may be subject to that website's separate terms and privacy policy.

15. Limitation of Liability

To the extent permitted by applicable law, Care Zone will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including website interruptions, communication failures, courier delays, payment-service disruptions, supplier shortages, natural events, or other unforeseen circumstances.

Care Zone also cannot be held responsible for losses resulting from incorrect information supplied by a customer, improper use of a product, failure to follow manufacturer instructions, or unauthorized modification of equipment.

Nothing in these Terms and Conditions is intended to exclude any legal rights or protections that cannot lawfully be excluded.

16. Account Responsibility

If you create an account with Care Zone, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

Please notify us promptly if you believe your account has been compromised or accessed without authorization.

Care Zone may suspend or restrict an account when necessary to protect customers, the website, or our business operations.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how Care Zone collects, uses, and protects customer information.

By using our website and submitting personal information, you acknowledge that information may be handled according to our applicable privacy practices.

18. Changes to These Terms

Care Zone may revise these Terms and Conditions from time to time to reflect changes in our services, website, business practices, products, or legal requirements.

Updated terms will be published on this page. Your continued use of the website after an updated version is published indicates your acceptance of the revised terms, subject to applicable law.

19. Contact Us

If you have questions about these Terms and Conditions, an order, a product, delivery, payment, warranty, or any other Care Zone service, contact our customer support team.